For Customer-Facing Businesses, i.e. Restaurants, Retail: On-site Review
For Service Businesses: Virtual Review
WHY GROWTH BECOMES EXPENSIVE WHEN CUSTOMER EXPERIENCE IS UNCLEAR
When customer experience isn’t clearly defined, businesses compensate by spending more on marketing without compounding results.
FINDING NEW CUSTOMERS IS SIX TIMES MORE EXPENSIVE
Increasing customer engagement by just 5% may increase profits by almost 95%*
HOW WE BUILD A CONSISTENT, MEASURABLE CUSTOMER EXPERIENCE
Step 1
We assess how customers experience your business today and where misalignment exists across leadership, sales, and engagement.
Step 2
PLANNING & TEAM ALIGNMENT
We define how customer engagement should work—creating clarity around sales interactions, onboarding, and experience standards.
Step 3
We introduce measurement and feedback systems that allow experience improvements to be tracked and adjusted over time.
Step 4
OPTIMIZE FOR LOYALITY & REFERRALS
We focus on strengthening loyalty and repeat engagement by improving trust, consistency, and clarity.
20-minute session · No pitch · Just findings.
We limit the number of reviews each week to keep them useful.
CONTRACTED PARTNERS AND BRANDS
CLIENT REVIEWS
Tim O'Malley CEO of Ateema Media & Marketing / Concierge Preferred
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Michael has brought various ideas and strategies to improve business and increase profitability for our company. He continues to adapt to the fast-changing market to stay ahead of the game.
Todd Mensik VP of Patient Relations at Midwest Orthopedic
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Mike provides fantastic service and is accessible 7 days a week. He listens, asks questions and then implements based on what's best for my practice. He continued to help make sure our launch was successful. Smart, hard-working and honest is three traits that fit what Mike has done for me.
Annie Scopel Customer Experience Consultant
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Introduced new ideas to his customers and the company with charisma, passion and great organizational skills. He was able to persuade key customers to participate in our pilot by successfully showing the value his projects would bring to their business and the brand.
Dr. Franklin Douglis President at Ear Nose and Throat Center
I worked with Michael at educational meetings which were presented to weight loss coaches and professionals in various cities in the United States. His talks were well researched and were both information rich and inspirational. I would recommend him in any sales or promotional position.